How we check Pros

• The review covers their name, the services they offer, their own prices, the ZIP codes they cover, and a signed Pro agreement. Profiles show Profile reviewed by Proffera.
• It is a review of the profile, not of the person. Proffera does not run background checks.
• A service a live Pro adds later can be approved by Proffera's rules instead of a person, only when every check passes: the service is open and not high-risk, needs no license, its prices are confirmed, the Pro has no recent dispute decided against them and was never turned down before, and, for work in an empty home (cleaning, pet care), the Pro's photo ID has been checked by our payments provider. Anything else waits for a person at Proffera.

Plumbing, electrical, heating & AC and pest control work needs a state license wherever Proffera works, and so does locksmith work in Texas. In Maryland, home-improvement work (handyman jobs, painting, gutters, pressure washing, mounting and installs, lawn care, garage doors) needs a Maryland Home Improvement Commission license at any job size.

For that work, Proffera shows only Pros whose license Proffera has checked on the state board's public lookup. The Pro's profile shows the license, its number, when it was checked, and a link to look it up yourself. A license number a Pro types in, or one an AI read from a document, doesn't count.

• Background checks: Proffera doesn't run them, so no profile claims one. Booking house cleaning or pet care, you confirm you've read this first.
• We don't confirm insurance cover with the insurer, or check a Pro's past work outside Proffera.
• Proffera doesn't do the work: Pros are independent businesses who set their own prices.

You pay through Proffera. Your Pro is paid after the job is done: 48 hours after you give them your completion code, or 72 hours after they mark it finished if you don't report a problem. Report it within 48 hours of the job being marked finished: most refund claims of $50.00 or less are approved right away (once per customer every 90 days), and a person at Proffera looks into anything else before the Pro is paid. The Happiness Guarantee

Cancelling: Cancelling: 24+ hours before the job, everything back except the Proffera fee (or our minimum charge for cancelling, if that's more); 2–24 hours before, 50% back; under 2 hours, no refund. Within 30 minutes of paying (for a job more than 24 hours away), or if your Pro cancels, you get everything back. The same rules apply to every Pro. Every cancellation rule.

For a fire, a gas leak or anyone in danger, call 911 first.