Privacy Policy
This is a draft and has not yet been signed off by an attorney.
Who we are
This policy covers Proffera, operated by Proffera Global Services & Supply, LLC, a Texas limited liability company. Questions or requests: privacy@profferaglobal.com.
Information We Collect
Account information, service addresses, booking history, payment metadata (processed by Stripe), referral attribution, and usage data to operate the marketplace.
How We Use Information
To facilitate bookings, process payments, improve matching, prevent fraud, and communicate about your bookings.
Payment Data
You enter card details into Stripe's secure payment form on our checkout page; they go straight to Stripe, which processes card and bank data. Proffera never sees or stores your full card number.
Sharing
We share booking details with your chosen Pro. When you ask us to, we send your name, email, phone and what you need stored to the storage facilities you pick, and nobody else. We do not sell personal information. California residents: see our CCPA “Do Not Sell or Share” notice.
Address check
When you enter a service address, Proffera sends the street, city, state and ZIP — nothing else about you — to the U.S. Census Bureau's public geocoder to check that the address exists and to suggest a correction. If the check is unavailable, you can still use the address as you typed it.
Place data
ZIP areas come from U.S. Census Bureau ZIP Code Tabulation Area files (public domain). Place names come from GeoNames (geonames.org), licensed under Creative Commons Attribution 4.0.
Cookies and analytics
Essential cookies keep you signed in and remember your cookie choice. Analytics tools load only if you choose Allow in the cookie notice; choose Essential and they do not load. If your browser sends a Global Privacy Control signal, we treat it as Essential. You can change your choice any time with Cookie settings in the site footer. See also the Do Not Sell or Share notice.
Your Rights
You may request access, correction, or deletion of your account data by contacting privacy@profferaglobal.com. While signed in, you can download a copy of your data from Account → Privacy.
Payment processor retention
Stripe keeps payment instruments and transaction records as its own legal retention rules require. Proffera cannot delete Stripe’s copies via in-app account delete alone — contact privacy@profferaglobal.com for coordinated erasure requests.