Refund Policy
This is a draft and has not yet been signed off by an attorney.
Cancellations
Cancel within 30 minutes of paying when your visit is more than 24 hours away, while your Pro still has to confirm, or if they haven't been in touch by their confirm-by time, and you get everything back. Otherwise: 24+ hours before the visit, everything except the Proffera fee (or our minimum charge for cancelling, if that's more — the exact amount is on your booking page); 2–24 hours before, half — most of what we keep pays your Pro for the time they held; under 2 hours or once your Pro is on the way, no refund, and your Pro is paid for the visit. If your Pro cancels, you're refunded in full. If your Pro doesn't show up, report it on your booking and a person at Proffera will sort out your refund.
Problems after the job
Report a problem from your booking page. A Happiness Guarantee claim goes within 48 hours of the job being marked finished; other problems can be reported for up to 7 days after the job is done. Disputes are decided as set out in the Dispute Resolution Policy.
How refunds are paid
Refunds from disputes are issued to the original payment method after resolution; timing depends on your card issuer (often 5–10 business days). Your Pro is paid as the Customer Terms describe.