How can we help?

Open the booking in My account and tap Cancel. You get everything back, fees included, if you cancel within 30 minutes of paying (for a job more than 24 hours away). The same goes while your Pro still has to confirm, or if they haven't been in touch by their confirm-by time. After that: cancel 24 hours or more before the job and you get everything back except the Proffera fee. If our minimum charge for cancelling is more, we keep that instead, and you see the exact amount before you confirm. Cancel 2 to 24 hours before and you get 50% back. Most of what we keep pays your Pro for the time they held. With less than 2 hours to go, or once your Pro is on the way, there is no refund, and your Pro is paid for the visit. If your Pro cancels, you always get everything back.

Message your Pro from your booking page first. If they still haven't come, don't cancel. Once your booking time has passed, open the booking and tap Get help. Or write to us on the Help page and choose "A job happening today". A person at Proffera will sort it out. You won't pay for a visit that didn't happen.

Don't give your completion code yet. Open the booking, tap Get help and report the problem, with photos if you can. Report it within 48 hours of the job being marked finished. A person at Proffera looks at it with you and your Pro, and can arrange a fix or a refund.

When you book. Your payment is taken at checkout. Your Pro is paid after the job is done: 48 hours after you give them your completion code, or 72 hours after they mark it finished if you don't report a problem. If your Pro has to confirm the time and doesn't, you can cancel and get all of your money back.

You see the full price before you book. It is your Pro's own price for the job, plus the Proffera fee: 5% of the job, at least $1.99 and never more than $99.00. The fee is its own line on your receipt. A faster time, like same-day, costs a little more, and you see the extra in dollars before you pick it. The total at checkout is what you pay.

Yes. Book as a guest with your name and email, no password needed. We email you a link to set a password so you can come back to your booking. Lost the email? Use Forgot password on the sign-in page with the same email.

What comes back depends on when you cancel: 24 or more hours before the visit, everything except the Proffera fee (the full rules are under "How do I cancel"). We send it as soon as the cancel goes through; it goes back to the payment you used and usually shows in 5–10 business days. If you report a problem, a person at Proffera reviews it. Your Pro is paid after the job is done: 48 hours after you give them your completion code, or 72 hours after they mark it finished if you don't report a problem. That leaves time to put it right.

Use the Contact us form on the Help page, or email support@profferaglobal.com.