Questions and answers

What comes back depends on when you cancel: 24 or more hours before the visit, everything except the Proffera fee (the full rules are under "How do I cancel"). We send it as soon as the cancel goes through; it goes back to the payment you used and usually shows in 5–10 business days. If you report a problem, a person at Proffera reviews it. Your Pro is paid after the job is done: 48 hours after you give them your completion code, or 72 hours after they mark it finished if you don't report a problem. That leaves time to put it right.

You see the full price before you book. It is your Pro's own price for the job, plus the Proffera fee: 5% of the job, at least $1.99 and never more than $99.00. The fee is its own line on your receipt. A faster time, like same-day, costs a little more, and you see the extra in dollars before you pick it. The total at checkout is what you pay.

No. Proffera pays card processing out of the Proffera fee. The one exception is a tip: a small card-processing line is added so 100% of your tip reaches your Pro.

Your job page shows what the price covers: the job and the size you picked, plus any extras you added. For a repair visit, like a plumbing service call, the price covers the visit and finding the problem. The repair is quoted on site and booked as a new request, so you pay for it through Proffera only if you say yes. Nothing is added to your bill without your OK.

When you book. Your payment is taken at checkout. Your Pro is paid after the job is done: 48 hours after you give them your completion code, or 72 hours after they mark it finished if you don't report a problem. If your Pro has to confirm the time and doesn't, you can cancel and get all of your money back.

With a credit or debit card, Apple Pay or Google Pay on a secure checkout page; home bookings up to $2,000.00 can also use Cash App Pay. Your payment details go straight to our payment processor, so Proffera and your Pro never see your full card number. Jobs of $2,500.00 or more go through a quote and are paid from a US bank account instead. It takes up to 4 business days to clear, and work is scheduled once it does. Businesses can also ask for an invoice on a quote.

Yes. We email you a confirmation with the total when you book. Your booking page in My account always shows the full receipt, line by line, and any refund.

No, tipping is up to you. After the job you can add a tip from your booking page. All of the tip goes to your Pro: we add the card cost on top, so nothing comes out of it.

Open the booking in My account and tap Cancel. You get everything back, fees included, if you cancel within 30 minutes of paying (for a job more than 24 hours away). The same goes while your Pro still has to confirm, or if they haven't been in touch by their confirm-by time. After that: cancel 24 hours or more before the job and you get everything back except the Proffera fee. If our minimum charge for cancelling is more, we keep that instead, and you see the exact amount before you confirm. Cancel 2 to 24 hours before and you get 50% back. Most of what we keep pays your Pro for the time they held. With less than 2 hours to go, or once your Pro is on the way, there is no refund, and your Pro is paid for the visit. If your Pro cancels, you always get everything back.

Yes. Open the booking and tap Reschedule to pick a new time with the same Pro. If the new time costs more or less (for example, moving off a same-day time), you see the new price before you confirm. Moving a booking with less than 24 hours' notice doesn't reset the cancel rules: they still count from the first time.

Message your Pro from your booking page first. If they still haven't come, don't cancel. Once your booking time has passed, open the booking and tap Get help. Or write to us on the Help page and choose "A job happening today". A person at Proffera will sort it out. You won't pay for a visit that didn't happen.

Don't give your completion code yet. Open the booking, tap Get help and report the problem, with photos if you can. Report it within 48 hours of the job being marked finished. A person at Proffera looks at it with you and your Pro, and can arrange a fix or a refund.

Not always. At checkout, add access notes: a gate code, where to find a key, or where to meet. Keep your phone handy so your Pro can reach you. When the work is done, check it, then send your Pro the completion code from your booking page.

Local businesses and tradespeople who work for themselves, not for Proffera. Every Pro's profile is reviewed by Proffera before they can take bookings. For work that needs a license, like plumbing, electrical, heating and air, or pest control, the Pro also needs a license on file for your state. If a Pro has given us proof of insurance, their profile says so. Proffera doesn't run background checks.

Yes. Book as a guest with your name and email, no password needed. We email you a link to set a password so you can come back to your booking. Lost the email? Use Forgot password on the sign-in page with the same email.

Use the Contact us form on the Help page (you don't need an account), or email support@profferaglobal.com. We aim to reply within 24 hours, sooner for a job happening today. For a problem during or after a job, open the booking and tap Get help. If you have an account, Account → Support shows your messages and our replies.

This is the Proffera demo. The Pros are test accounts, payments use test cards so no real money moves, and emails and texts aren't sent. You'll find each one we would have sent in your Demo inbox, under Notifications.