If the job isn't right, we make it right

What's covered

• Work not done as described in your booking
• A Pro who doesn't show up (Pro no-show)
• Serious quality problems you report within 48 hours of the job being marked finished

What isn't covered

• Damage to property, and injury — report it right away; a person at Proffera helps you take it up with the Pro and their insurance
• Anything that wasn't in your booking details, normal wear, and work changed by someone else after the Pro left
• Jobs paid outside Proffera
• Claims made more than 48 hours after the job (other problems can still be reported for 7 days)

How much

• The most you can get back is what you paid for the booking.
• Most refund claims of $50.00 or less are approved right away (once per customer every 90 days); some are checked by a person first, within one business day. Larger claims, re-service requests and second claims are reviewed by a person within one business day.
• An automatic approval never reduces your Pro's pay.

How it's decided and paid

• A person at Proffera replies within 1 business day and decides within 5 business days. If we say no, we tell you why, and you can reply to ask us to look again.
• An approved refund goes back to the payment you used; it usually shows in 5–10 business days.
• The outcome can be a refund, part of one, or your Pro coming back to put it right.

The fine print

• This is not insurance. It is Proffera's own promise about bookings made and paid through Proffera.
• Your booking follows the terms in effect when you booked.

How to make a claim

1. Open the booking in your account.
2. Choose “Get help” → “Happiness Guarantee claim”, say what went wrong (photos help), and pick a refund — with the amount — or your Pro coming back.