Pro Agreement

1. You're an independent Pro

You are an independent business, not an employee of Proffera. You set your own prices, the areas you work in, your hours, and how you do the work. Proffera runs the marketplace: it shows your profile, books customers, takes payment and sends your payout.

2. Proffera's fee

No lead fees, no monthly fee, no signup fee. Proffera's fee is taken only from completed jobs and late-cancel pay: 18% of the first $1,000 of a job, or 13% for your first 12 months if you're a founding Pro (the first 100 Pros approved with payouts set up in each city). On bigger jobs it drops to 8% on the part from $1,000 to $5,000 and 4% on the part above $5,000, and it's never more than $2,500.00 on one job. These rates hold while this plan is in effect; any change takes effect after 30 days' notice. Proffera pays card processing and payout fees. Your payout is your price minus Proffera's fee; the only other deductions are the ones in section 7 of the Pro agreement: a refund after a dispute decided against the job, a chargeback, or fees you owe Proffera.

3. Payouts

Your payout is released 48 hours after the customer confirms the job with their completion code, or 72 hours after you mark it finished if they don't report a problem. Most banks show it 1–2 business days later; your first Stripe payout can take 7–14 days. Set up Stripe payouts so Proffera can send it to your bank. An open dispute holds that job's payout until it is resolved. Tips go to you in full.

4. Cancellations

The table shows the same rules as the text below.

Every job follows Proffera's cancellation policy; you don't write your own. Within 30 minutes of paying (visit more than 24 hours away): the customer gets everything back; you get nothing — no work lost. Before you confirm, or after you miss your confirm-by time: the customer gets everything back; you get nothing. 24+ hours before the visit: the customer gets everything back except the Proffera fee (or its minimum charge for cancelling, if that's more); you get nothing — no trip made. 2–24 hours before: the customer gets 50% back; you get 80% of the part of your price the customer doesn't get back (e.g. a $79.00 job cancelled 10 hours before: the customer gets $41.48 back, you get $30.02, already after Proffera's share). Under 2 hours before, or once you're on the way: the customer gets nothing back — problems go through a dispute; you get your full payout. You cancel or don't show up: the customer gets everything back, and another Pro is offered; you get nothing. Releasing a job after you confirmed it counts as a cancellation strike: 3 strikes in 30 days pauses your Instant Book until a person at Proffera reviews your record. Proffera never fines you. Repeated no-shows go to a person at Proffera, who may pause your account. Late-cancel pay goes out about two days after the cancel; a person at Proffera may check it first.

5. Quotes and licensed work: Proffera collects for you

When a customer pays for a job you quoted through Proffera, or for licensed trade work, you appoint Proffera as your limited agent to collect that payment for you. A customer's payment to Proffera counts as payment to you. Proffera keeps its fees and sends you the rest after the customer confirms the work; today a person at Proffera sends quoted-job payouts, not the app automatically. (Draft — pending attorney review.)

6. Keep Proffera customers on Proffera

If you meet a customer through Proffera, book their further work through Proffera for 12 months after their first booking with you (period to be confirmed by counsel). Don't ask a Proffera customer to pay you directly to avoid fees. (Draft — pending attorney review.)

7. Amounts Proffera may deduct

Proffera may deduct from your payouts: money refunded to a customer for your job after a dispute is resolved against the work, a card chargeback on your job, and fees you owe Proffera. Proffera never deducts a Happiness Guarantee refund it approved automatically; it pays those itself. (Draft — pending attorney review.)

8. Showing up

Confirm jobs by the time shown, arrive when you said, and use the job's steps in the app (on the way, arrived, started, finished). If you can't do a job, release it as early as you can: the customer is refunded in full and offered another Pro. Releasing a job after you confirmed it is a cancellation strike (section 4). Repeated no-shows go to a person at Proffera, who may pause your account.

9. Pausing or closing an account

Proffera may pause or suspend your account for safety, fraud, repeated no-shows, or breaking these rules. We tell you why, and you can ask for a person at Proffera to review it through Proffera support. (Draft — pending attorney review.)

10. Licenses, insurance and damage

You hold every license, registration and insurance your work needs, and you're responsible for damage you cause. For licensed trades you give your state license number; customers see a license on your profile only after a person at Proffera has checked it on the state board's public lookup, and licensed jobs reach you only after that check. Any insurance you upload is your statement; Proffera does not confirm cover with your insurer.

11. Taxes

You're responsible for your own taxes. Stripe or Proffera may send you tax forms (such as a 1099-K) where the law requires.